Working Offline in Katapult Pro Mobile

How offline management stores your work, syncs it when you reconnect, and keeps your data safe in the field.

Katapult Pro Mobile is built to keep you working whether or not you have a signal. Every change you make is saved to your device first, then pushed to the database the moment you have a connection. This article explains how to stage jobs for offline use, what happens while you are disconnected, and how your changes sync back when you return to service.

When to use offline management

Offline management is for field work in areas where service is unreliable or absent. The typical case: you know you are heading somewhere without signal, so you stage the jobs you need before you leave. Once a job is staged, it stays available on your device and your edits are held until you are back online.

Staging a job for offline use

There are two ways to add a job to your offline list. Both put the job into the Offline Management view, where you can see everything staged on your device.

Automatically, by working a job

Any time you switch to a job that job is added to your offline list automatically. A short confirmation message appears to let you know it was added. For most fielders, simply opening and working the job is all it takes to stage them.

Manually, from the Offline Management view

You can also open the Offline Management view and select jobs to add them directly, without having to switch into each one first. This is handy when you want to stage several jobs ahead of a route.

What happens when you go offline

When you lose service, Katapult Pro Mobile takes a moment to confirm the change, then shows an offline indicator (sync symbol at the top of the page). Give it a few seconds to appear. Tapping the indicator opens the Offline Management menu, where the status will show that the app is trying to reconnect to the server.

Working while offline

You keep working exactly as you normally would. Take photos, mark attributes, complete your collection. As you make edits, the Offline Management menu tracks them for you:

• Waiting to upload shows how many edits are queued to push once you reconnect.
• Last up to date shows the last time the job synced with the database.

You can move between staged jobs while offline. Double-tap a job in the Offline Management list to open it, and switch back and forth as needed.

Syncing when you reconnect

As soon as you are back online, Katapult Pro Mobile begins pushing your queued changes to the database, and a progress bar appears while it uploads. Your map imagery and data return at the same time. It can take a moment for the app to recognize that service has returned, and behavior differs slightly between iOS and Android. You should not have to do anything, but if the upload does not start after a short wait, a refresh will prompt it.

When two people edit the same job

If more than one person edits the same job offline and their changes conflict, Katapult Pro resolves it by the order the changes reach the database. Whichever edit is pushed last is the value that sticks. For example, if you set an attribute to false and a teammate sets the same attribute to true, the database keeps whichever one uploaded last.

Errors and protecting your data

Occasionally an error may appear as a bar in the app, sometimes prompting you to contact support. The Offline Management options give you a few ways to protect your data and get help, depending on whether you are online.

Quick reference